Hampton Inn Stroudsburg/Poconos

Tucked in behind a neighborhood, one block off the main strip is a 4 story Hampton Inn. You can walk a quick block and you are at shops and restaurants and even an arcade. Very clean. Friendly staff. Indoor pool. Nice breakfast spread. Only disappointment was the gym. 2 treadmills, a broken bike, and some weights. It smelled like gasoline with a leak in the roof. Everything else was great so don't let that deter you if you don't use the gym at places you stay.

This was by far the worst Hilton property I’ve ever experienced. The bathroom was horrible - toilet not bolted to the floor so it rocked and the tank swished. Big mildew stain on bathroom door. Dirt encrusted in corners by tub. Dirt buildup on bathroom door handle. Also, rowdy guests in hallway at 3 and 5 am and response from front desk was “it’s the new year and people are celebrating. We can’t control our guests.” Wow! So disappointed in this property. Not staying here again!

Rooms were nice. Staff was not willing to let us enter the room a minute sooner than our reservation, even though we were told over the phone it would not be a problem. Breakfast was very good and there was plenty. The lady running breakfast was extremely nice. Upon returning from our event we found staff sleeping on the lobby sofas. Staff was outside using offensive language and they were also there in the am and pm. (This was unnecessary).

At first I thought it would be a nightmare because I called to ask a question about a deposit regarding my dog since there dog friendly and I didn't understand the response I was receiving from the female employee and she got very nasty and hung the phone up on me boy was I in shock. Mind you, she had absolutely no people skills nor what so ever l woul unprofessional, impatient, unkind with such an ugly attitude working the phones or up front with the customers if it were my business. Whomever put her in charge of answering the phones, let alone working the front desk, should be ashamed of themselves. Moving forward I proceeded to call back so I could get her name and a different female answered the phone and I was nothing but nice to her as well and just asked her what the females name was that had just hung up on me and she was refusing to give me her name and went ahead to tell me that I was escalating the situation by calling back to ask for the name of her co worker and I couldn't believe she was saying something of the sort because I was so polite to her when I asked then I just said '¹I am a customer of yours and would like a little respect and for you to just give me the name of your coworker who was so rude to me and hung up" and she told me 'well the customers not always right here' ..... I was completely flabbergasted when I was told that and the original call to this establishment was to just get an answer to a simple question and to be treated that way I was appalled (by the way I was finally given the name of the employee and it was something along the lines of Tanika or Tamera) I knew this would most likely be my last time using the Hampton because the whole situation was completely uncalled for and neither myself or anybody else deserves treatment as such and I will be telling friends and family about that experience so they can move on to a different franchise. Although l had such a horrible experience on the phone, my room was already paid for so I stayed there and all the employees I came in contact with were very helpful and pleasant especially the room service females and the younger female that works breakfast every morning was a sweetheart. I do have one suggestion, and that's for the employees not to have their phone out while customers are standing there trying to get their attention and being ignored because the cell phone seemed more important than the customers needs/ wants. Other than that, my stay went well, which surprised me. However, I still am standing firm with what I said about no longer returning, and neither will anyone that's affiliated with me.